It must be able to capture data (via forms) from any person that would ever interact with your company. This means not just internal forms processing, but also extranet portal functions. This means new hires, subcontractors, customers, and more coming to your portal and creating, validating, and self servicing.
The intranet portal must offer dynamic data usage and extreme flexibility to meet cross-departmental or even job specific requirements. Big Data has been one of the key buzzwords for businesses everywhere over the last few years, but has lacked the overlaying structure and proper tools to seriously leverage it’s potential. The power of a truly flexible platform will allow for dynamic organization and structure to be re-purposed. Fixed featured work processes inside a single provider is not the same thing.
It must offer public API access and web hooks to enable all data captured via forms I accessible for integrations and analytics.
If you get these 3 fundamentals right in your intranet portal you create a robust strategy for transitioning away from paper driven content management towards what is called “Smart Data Content Management”. When every data point in your company is accessible, reportable, and condition able for real time visibility. In turn you are eliminating the idea of filing all together.