Empower your organization with affordable nonprofit process management
Gain control over your communication, field productivity, and work order management
Customize every process to each operation standards and manage the full operational lifecycle
Better manage employees - from onboarding to timeoff requests to performance scorecards
Create a hassle-free accounting workplace connected to your accounting system
Connect your customers, vendors, & employees to do work together
Why do you need an
Enterprise Intranet Portal?
A Digital Workspace that empowers your employees, vendors, and customers to work together in one place, no code required.
Whether you're just exploring or you’ve been using Omnidek.com for some time, there’s always something new to discover and ways to improve!
Business process workflow templates for almost every use case that are free and ready-to-go in the community marketplace.
Need assistance? Submit a ticket to our customer support and we will help you troubleshoot the issue.
Learn how to setup and implement Omnidek with our self-guided videos.
Stay up-to-date with insights, tips, and feature updates to help your team work together more efficiently.
How Many Apps is too Many?
Companies are buying to many apps, de-centralizing data, while creating management nightmares. Learn how Omnidek solves this problem.
Customer agrees to cooperate and work closely with the OCX team to reproduce errors, including conducting diagnostic or troubleshooting activities as requested and appropriate. Also, subject to Customer’s approval, on a case-by-case basis, Users may be asked to provide remote access to their OCX application and/or desktop system for troubleshooting purposes.
Customers’ Designated Contacts shall be responsible for:
When contacting Omnidek for support, Users will be asked to provide their company name and contact information, and each case will be assigned a unique case number. For security reasons, OCX does not provide contact information for Designated Contacts system administrators.
Issues will be categorized and handled according to an assigned severity level. The case severity level is selected by the User at time of case submission, and will be updated by OCX as follows:
Severity Level |
Description |
Level 1- Critical | Critical production issue affecting all Users, including system unavailability and data integrity issues with no workaround available. |
Level 2- Urgent | Major functionality is impacted or performance is significantly degraded. Issue is persistent and affects many Users and/or major functionality. No reasonable workaround is available. Also includes time-sensitive requests such as requests for feature activation or a data export |
Level 3- High | System performance issue or bug affecting some but not all Users. Short-term workaround is available, but not scalable. |
Level 4- Medium | Inquiry regarding a routine technical issue; information requested on application capabilities, navigation, installation or configuration; bug affecting a small number of users. Reasonable workaround available. Resolution required as soon as reasonably practicable |
The OCX Team will use commercially reasonable efforts to respond to each case within the applicable response time described in the table below.
Target Initial Response Time | |
Severity Level | Target Initial Response Time |
1 | 1 Hour* |
2 | 2 Hours* |
3 | 4 Business Hours ** |
4 and Premium Service including Developer/Integration Services | 8 Business Hours** |
*Severity Level 1 and 2 target initial response times are between the hours of 8:00 EST and 6 PST, Monday- Friday, except for Major National holidays including Christmas and Thanksgiving Day. Severity Level 1 cases must be submitted via telephone as described above. Severity Level 1 and 2 target initial response times do not apply to cases submitted via email.
** Severity Level 3 and 4 target initial response times include local business hours only and exclude weekends and holidays, and do not apply to cases submitted via e-mail.
Omnidek was developed with support from Louisiana Economic Development’s Office of Entertainment Industry Development.